Contact Non Gamstop Casinos

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? This page explains how to reach the Non Gamstop Casinos team and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable route to our team. Write to us at [email protected] and a real editor will read your message — we do not rely on automated replies to close out enquiries.

Tell us plainly what your message is about. If it relates to a specific operator, such as Betmica, Kikibet or any other casino we cover, name it and include as much detail as you can (screenshots, dates, and what happened). This helps us look into it properly rather than guessing at the details.

What We Can Help With

Questions about our reviews — If a bonus term, wagering requirement or withdrawal rule mentioned in one of our write-ups is unclear, ask us to explain it in plain English.
Corrections — Casino offers, terms and licensing details change often. If you believe something we have published is out of date or inaccurate, tell us and we will check it against current sources.
Feedback on your own experience — If you have used a casino not on GamStop that we cover and had a positive or negative experience with deposits, withdrawals or customer support, we want to hear it. Reader experience helps keep our coverage honest.
Content suggestions — If there's a payment method, game category or aspect of overseas licensing you think we should cover in more depth, let us know.
Partnership or editorial enquiries — If you represent a casino operator or an industry organisation, introduce yourself and explain what you are proposing.

What We Cannot Do

We are a research and review site, not a casino, a payment processor or a regulator. We cannot process withdrawals, resolve account disputes directly with an operator, or override a casino's own complaints procedure. What we can do is help you understand your options and point you towards resources where they apply.

If you have a live dispute with an operator, your first step should always be that casino's own support channel and its formal complaints process, followed by whatever alternative dispute resolution service is named in its terms. Our guide to trusted non GamStop casinos explains what to check before and after you sign up, including how complaints procedures typically work outside UK Gambling Commission jurisdiction.

If You Are Worried About Your Gambling

If gambling has stopped feeling like entertainment, or someone you know is struggling, please mention this in your message and we will point you towards independent support. GamCare offers free, confidential advice and can be reached through its helpline and website. Self-exclusion tools, deposit limits and GAMSTOP itself (for UK-licensed sites) are also worth exploring, even though many of the operators we cover sit outside that scheme by design. We would rather you reach out for support than stay silent.

How Quickly We Respond

We aim to reply within two working days. During busier periods it may take slightly longer, but every message is read by a person, not a filter, and you will always get a follow-up.

A Note on Accuracy

Casino terms, licensing arrangements and payment methods for GB customers change regularly. We fact-check our content and welcome reader input that helps us keep it current. If something you read here or elsewhere on the site does not match what you experienced with an operator, that gap is exactly the kind of thing we want reported to us.

Thank you for taking the time to get in touch. We read every message and use them to keep our coverage useful and grounded in what readers actually encounter.